Customer asks 'where is my order?'
Old way
You stop what you're doing and reply on WhatsApp
With Kounterr
Customer opens a link, sees the live status
The shop runs the software.
Not the other way around.
Most billing apps were built for accountants. Kounterr was built for the counter — and the customer standing at it.
| Capability | The old way | With Kounterr |
|---|---|---|
| Customer asks 'where is my order?' | You stop what you're doing and reply on WhatsApp | Customer opens a link, sees the live status |
| Tracking payments | Manual ticks on a notebook or Excel column | Auto-synced from UPI link or cash entry |
| GST invoice | Re-typed into accounting software after the sale | Generated the moment the order is confirmed |
| Inventory | End-of-day counting, weekly reconciliation | Auto-decrements on every confirmed order |
| Customer history | Scroll through 6 months of WhatsApp | Every order, invoice, payment — one screen |
| Multiple staff | Everyone shares the WhatsApp number | Each staff has their own login, no overlap |
| Month-end reports | Spend 2 days with the accountant | Export everything to CSV in 30 seconds |
Tracking payments
Old way
Manual ticks on a notebook or Excel column
With Kounterr
Auto-synced from UPI link or cash entry
GST invoice
Old way
Re-typed into accounting software after the sale
With Kounterr
Generated the moment the order is confirmed
Inventory
Old way
End-of-day counting, weekly reconciliation
With Kounterr
Auto-decrements on every confirmed order
Customer history
Old way
Scroll through 6 months of WhatsApp
With Kounterr
Every order, invoice, payment — one screen
Multiple staff
Old way
Everyone shares the WhatsApp number
With Kounterr
Each staff has their own login, no overlap
Month-end reports
Old way
Spend 2 days with the accountant
With Kounterr
Export everything to CSV in 30 seconds
The wedge
We don't replace your stack.
We add the missing layer.
01
Tally handles the books.
It's been doing that job for 30 years. We're not here to replace Tally — most of our customers still use it.
02
WhatsApp handles the conversation.
Your customer messages you. You message back. Orders get placed via voice notes. Status updates go via 'sent' photo of the bill.
03
Nothing handles the customer.
The actual experience your customer has — from placing an order to seeing it arrive — lives in WhatsApp screenshots and your memory. There's no system.
04
Kounterr is that system.
The layer that sits between your counter and your customer. Orders, status, payments, invoices — one source of truth that both sides see, live.
Ready to Go Live
Your Kounterr is ready.
Set up your shop in minutes. Your first 50 orders are on us — no card required.
Free forever · No card needed · 2‑minute setup